Toolstrek Ltd. Privacy Policy

This Privacy Policy describes how we - Toolstrek Ltd. (“we”) collect, store, use and disclose personal data regarding individuals (“you”) who use our addon “Advanced SLA for Jira Service Desk” (“addon”).

Your privacy is important to us, and we are strongly committed to making our practices regarding your personal data more transparent and fairer. Please read this Privacy Policy carefully and make sure that you fully understand and agree to it.

This Privacy Policy forms part of our End User License Agreement (EULA).

You are not legally required to provide us with any Personal Data (defined below), and may do so (or avoid doing so) at your own free will.

Toolstrek Ltd. collect and process your personal data in accordance with the EU regulation 2016/679 (“GDPR”) to guarantee an open and transparent processing of your personal data. The legal ground for Toolstrek’s processing of your personal data as a contact person at Toolstrek’s business partner is Toolstrek’s legitimate interest, under article 6.1 (f) GDPR, to process your personal data in order to facilitate an effective and appropriate communication between Toolstrek and you as a contact person/representative of a business partner or company. Concerning consultants, our legitimate interest also includes to enable for the consultant to work in the IT systems of Toolstrek, which is necessary for the consultant to carry out the tasks as a consultant at Toolstrek.

We process information about you as a representative of a business customer, supplier or another business partner. The personal data that we process about you are your name, company name, telephone number, position/title, company address and your e-mail address. We process your personal data to facilitate and to render more effective communication with business partners. If you do not provide your personal data, Toolstrek will abstain from processing your personal data alternatively inquire another contact person at your company. Your personal data is usually collected directly from you, e.g. via e-mail, website or business card, but sometimes we do collect your personal data from other employees at your company.

We do not not collect, store or use your personal data while your using the addon. When using the addon, you independently ensure the safety of your personal data and independently ensure the conditions for storing your personal data in accordance with your internal rules and applicable law.

We may update and amend this Privacy Policy from time to time by posting an amended version here. The amended version will be effective as of the date it is published. When we make material changes to these Terms, we’ll you Customer with notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the addon or by sending Customer an email. Your continued use of the addon after the changes have been implemented will constitute your acceptance of the changes.

Who is responsible for your personal data?

Toolsrek LTD, ИНН/КПП (INN/KPP): 7734690551 / 770601001, 119072 Russia, Moscow, Bersenevsky per., 2, building 1, room I, floor 4, room 1/5, A, B, phone: 8 495 769 62 03